Privacy Policy

1. Information We Collect

We collect only the information necessary to operate the app effectively and safely.

1.1 Information You Provide

• Name or display name
• Email address
• Date of birth / age range
• Gender
• Profile information (bio, preferences, photos)
• Verification details (where applicable)
• Payment information (processed by third-party providers – we do not store card details)
• Communications with support

1.2 Automatically Collected Information

• Device type and operating system
• App usage data (features used, timestamps)
• Log data and error reports
• IP address (used only for security, fraud prevention, and abuse detection)

1.3 Guardian (Wali) Information

As part of our guardian-mediated matchmaking system, we collect and process certain information related to the Wali (Guardian) feature:

• Guardian Account Data: Name, email address, and optional phone number provided when a guardian registers their account using an invitation code.
• Invitation Data: When a female user invites a guardian, we store the guardian's name, contact information, and a unique invitation code.
• Match Approval Records: Guardians review and approve or decline matches. We record approval decisions and any reasons provided for declining.
• Conversation Access: Guardians have read access to conversations between the users they oversee and their matches. This access is essential to the guardian-mediated matching process.
• Guardian Messages: Messages sent by guardians within conversations are stored and clearly identified as guardian messages to all participants.

Data Sharing Between Users and Guardians: By inviting a guardian, you consent to sharing your match information, conversation content, and match partner profiles with your designated guardian. Guardians can only access information for the family member they are assigned to and cannot access any other user's data.

Guardian Removal: Users may request removal of their guardian link at any time through their profile settings. Upon removal, the guardian will lose access to all match and conversation data.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide matchmaking and communication features
• Verify user authenticity and prevent misuse
• Process subscriptions and payments
• Improve app performance and user experience
• Communicate important updates and service notices
• Comply with legal and regulatory requirements

We do not sell your personal data.

3. Payments

Payments and subscriptions are handled through in-app purchases via the Apple App Store and Google Play Store. We do not store or have access to your payment card details or payment information.

All payment transactions are processed securely by Apple and Google through their respective platforms. Payment providers operate under their own privacy policies and terms of service.

We only receive confirmation of successful purchases to activate premium features in your account.

4. Data Sharing

We may share limited data only when necessary with:

• App Store and Google Play Store (for in-app purchase processing)
• Identity verification services
• Cloud hosting and infrastructure providers
• Legal or regulatory authorities if required by law

All partners are required to handle data securely and lawfully.

5. Data Storage & Security

We implement reasonable technical and organisational safeguards to protect your data, including:

• Encrypted connections (HTTPS)
• Restricted access to sensitive data
• Secure cloud infrastructure

While no system is 100% secure, we take data protection seriously and work to minimise risk.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the service
• Meet legal obligations
• Resolve disputes
• Enforce our terms

You may request account deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

8. Age Restriction

The Link App is intended for users 18 years and older. We do not knowingly collect data from minors.

9. International Users

Your information may be stored or processed in servers located outside your country. By using the app, you consent to such transfers where permitted by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated within the app or via email. Continued use of the app constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@thelink.app